FAQs

Frequently Asked Questions (FAQs)

Here are some of the most commonly asked questions about Perza and our services. If you have any other questions, feel free to reach out to us!

1. How can I place an order?

To place an order, simply browse our online store, add your desired items to the cart, and proceed to checkout. You will be prompted to enter your shipping and payment details. Once the order is confirmed, we will process it and send you an email with your order details.

2. How do I track my order?

Once your order has shipped, you will receive an email with a tracking number. You can use the tracking number to monitor the status of your package via the shipping carrier’s website.

3. What payment methods do you accept?

We accept a variety of secure payment methods, including credit/debit cards and PayPal. Payments are processed securely through trusted third-party payment providers.

4. Do you offer free shipping?

Yes, we offer free shipping on all orders! There are no additional shipping charges.

5. What is your return policy?

We offer a 30-day return policy. If you're not completely satisfied with your purchase, you can return the item(s) within 30 days, as long as they are unused, unopened, and in their original packaging. We provide free return shipping.

6. How long will it take to receive my order?

Orders are processed within 1-2 business days, and delivery typically takes 4-6 business days. Delivery times may vary depending on your location and the shipping carrier.

7. Can I change or cancel my order?

Once an order is placed, it is processed quickly, and we are unable to make changes or cancel orders after they have been confirmed. Please contact us as soon as possible if you need to make adjustments, and we will do our best to accommodate your request.

8. Are the perfumes authentic?

Yes, all of our perfumes are 100% authentic and sourced directly from authorized suppliers. We guarantee that every fragrance you purchase is genuine.

9. What if my item arrives damaged?

If your item arrives damaged or defective, please contact our customer support team immediately. We will assist you with a return or exchange.

10. How can I contact customer support?

You can contact us via email at support@perza.store, or reach us by phone at +49 163 4638327. You can also use the Chatbot Support feature on our website for quick assistance.

We hope these answers help! If you have any further questions, don’t hesitate to reach out. Thank you for shopping with Perza!